Frequently Asked Questions

How do I get help?

You can download the game instructions here, or also access them by tapping the book icon inside the app. If you need technical support, you can view our support page or contact our customer support team via our support page here.  On this page you will find answers to most questions, but if you need more help our customer service team are available 7 days a week from 8am to 10pm GMT and they usually respond very quickly!  Alternatively, you can email support@outsmarted.com

Where’s my order?

All orders are sent fully tracked by Amazon. Delivery time is typically 1–2 days but may be longer for more remote locations or during busy times like Christmas. Keep an eye on your email inbox as you’ll receive a tracking email from Amazon when your order is dispatched.

I ordered a bundle - will this be delivered with my game?

You can buy question bundles on our website at the same time you buy Outsmarted. These are a digital product, to go alongside the physical product of the game board. When you place your order, you’ll receive a redeem code by email. Use this to activate these extras in the game once it’s installed and registered.

What does the Outsmarted! game box include?

Every copy of Outsmarted includes

  • The game box
  • The game board
  • Dice
  • Six hand-painted 3D genius miniature figurines
  • The Outsmarted tablet stand
  • Your license key - unique to each game owner

Once you download and install the Outsmarted app, you’ll be able to access the 6,500+ interactive, multimedia questions pre-activated in the six core question categories. We have thousands of additional questions available across a wide range of add-on packs!

Why does the app contain genius miniatures that were not included in my box?

Since Outsmarted was first produced back in 2020, not every edition has included the same set of six genius miniatures. App miniatures may be available for purchase; please contact our support team to make a request.

Will Outsmarted work on my device?

Outsmarted can run on most iOS, Android and Windows operating systems.

Outsmarted requires:

  • An internet connection
  • iOS 14 or greater, Android 9 or greater or Windows 10 or greater
  • A minimum of 2GB of available RAM (3GB recommended)

Outsmarted is not compatible with Fire tablets. We do not provide support for MAC devices.

Do I need an internet connection to play?

Yes.

How many devices are needed to play Outsmarted? 

Only one main device is required to play. You can then connect up to six additional devices as handheld quiz controllers, for individual players and teams to use. 

Does every player need to have their own device?

No - this is optional. Many players like to play Outsmarted with one “quizmaster” who inputs answers.  But remember: you / the host will need to make sure that all players can see every question easily. So, if not all players have their own device, you’ll need a larger screen (TV, laptop) that everyone can see. Or use a tablet – we include a handy tablet stand with the game.

How many people can play?

Each game can have 2-6 players or teams. Teams can have up to 4 players, meaning you can have 24 players in total – more than on a football pitch!

How long does a typical game of Outsmarted last?

Up to you! Most games are between about 30 minutes to two hours, but you can opt for a time-limited game when you’re setting the game up. Need a cuppa (or a breather) in the middle of a game? You can pause Outsmarted…just like Netflix.

Is Outsmarted suitable for children?

It sure is - this is one of the most important aspects of the game to us! Outsmarted has thousands of junior-level questions covering topics that kids love – why not challenge the kids to a quiz on Harry Potter, Disney V Pixar, or Animal Kingdom?

Across all our packs, we tailor the question language, question topic, and question difficulty to each of our three age ranges - Juniors (8+), Teens, and Adults. Just set the age range for each player at the start of the game - our app then automatically adjusts question difficulty to ensure a level playing field!

(Please note not all categories are written for Juniors, so please check the pack description before purchasing.)

Can Outsmarted be played remotely?

Yes - Outsmarted is the world's first board game with remote play capabilities, allowing friends and family to join the game from anywhere!  You will find a step-by-step guide to use remote play in the game instructions which you can download here or view in the app by tapping the book icon.

Can I order extra miniatures?

We’ll try our best! It’ll depend on where you are and what miniatures we have available at that time – drop us a line on the support form to make a request.

What are the core categories?

We have six core categories, with 6,500+ interactive, multimedia questions: TV, Film and Books, Quick Thinking, Pub Quiz, Back to School, Breaking News and Sound and Music.

Are the questions updated?

The Breaking News category is hot off the press every Friday evening (GMT), so you can keep your finger on the pulse of world events.  Other categories may be updated from time to time to keep questions current. However, add-on packs are for limited use and contain the number of questions stated on the website description.

Why do I have to pay for extra question categories?

You don’t! Outsmarted comes pre-loaded with 6500+ multimedia questions - two or three times the amount of a traditional trivia game! These categories cover a large variety of subjects to ensure that the game has broad appeal to all players. But we have thousands of additional questions across many extra packs if you want to customise your game! Add-on packs typically come with 80-150 questions.

How do I buy extra question packs?

You can buy any – or all – of our additional packs on the Outsmarted website or directly through the app. You can also buy multipacks of categories, for example the Kids vs Parents Bundle, or Movies and TV, which give you a 50% saving off buying the packs individually. Multipacks are only available on the website. 

Does the game have questions in my language, for my country?

Outsmarted comes with a 6,500+ question set for each of the following individual countries: 

  • United Kingdom
  • United States
  • Canada (English only)
  • Australia
  • New Zealand
  • Germany
  • France
  • The Netherlands

Each region has questions in the local language, and the set of questions themselves are different for each country. For example, if you’re playing with Germany set as your region, you’ll receive questions specific to German culture, TV, music, sports etc, along with global trivia questions.

You can change your region in the Outsmarted app at any time to play with that local question set, and you don’t need to pay extra to access any country's collection of questions. However, please only purchase question packs from your own country’s website as the packs might not be suitable for every region.